Blog.

CRM: AI Strategy Should Come First

The customer is perhaps what has changed most during the technology revolution of the last 20 years. Now, when customers enter the buying process, they are equipped with far more perspective and information than ever […]

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Microsoft Updates Dynamics 365 with IoT and E-Commerce Capabilities

It’s been announced that Microsoft is adding IoT and e-commerce tools to the Dynamics 365 line-up. Dynamics 365 for Retail will receive a new e-commerce engine and it’ll be rebranded as Dynamics 365 Commerce. This […]

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We’re Hiring! IT Recruitment Resourcer

All across the recruitment industry, a collective sigh resonates from people disillusioned with their agencies, whether it’s a Director that has watched Wolf of Wall Street one too many times, annoying “rituals” which see you […]

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We’re Hiring! IT Recruitment Consultant

Do you love recruitment and really try to set yourself apart from the droves that see it as more of a numbers’ game than anything else, but find it hard to do so in your […]

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5 Ways Artificial Intelligence is Transforming CRM

It appears that 2019 is the year when the union between Artificial Intelligence and sales has finally evolved. While this relationship began to gain momentum last year, applications that married the two were limited. Recent […]

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CRM Strategy: Are You Ready For AI?

Business are now realising more and more that having a competitive edge lies in building an engaging customer experience. Sounds relatively easy right? Well, unfortunately it’s not. However, thankfully we now have more affordable and […]

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Einstein Voice: Conversational CRM Is About To Go Mainstream

Last week Salesforce made a multitude of announcements, but the latest one is probably the most exciting one. The company has announced it will be releasing Einstein Voice- a verbal conversational interface. The two products […]

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Salesforce: Going From Green to Greener

Salesforce has made two announcements this week regarding their clean agenda. Marc Benioff’s announcement of a new initiative of “ethical and humane use of technology” at Salesforce came first, with a new position being created […]

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Microservices: What Are They?

A lot of big names have embraced microservices, and while the origin of the term is hard to pinpoint, this approach to application management and development has spread exponentially in the enterprise. But what is […]

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Microsoft Previews: What’s Coming in October for Dynamics 365

Microsoft is planning to refresh its Dynamics 365 customer relationship management and enterprise planning software bi-annually, essentially on the same schedule as the Office 365 ProPlus and Windows 10 feature updates. The company is making […]

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