Previewed at Dreamforce last year, Salesforce Customer 360 Truth is now generally available. A bundle of identity management, privacy and security tools, it provides users with ways to reconcile customer data across all Salesforce clouds […]
In 2020 some of the hottest topics have been AI and ML. The technologies have increasingly found their way into everything from leading-edge medical diagnostic systems, to “smart” personal assistants and advanced quantum computing systems. […]
Salesforce has expanded its B2B e-commerce and revenue management capabilities. The new Salesforce Revenue Cloud includes a bundle of features to automate billing, forecasting and contracting. It also includes B2B e-commerce tools that make setting […]
Gartner’s top technology trends for 2021 has been released. It is expecting major technology trends that will further disrupt the IT world.These trends are anticipated to create massive opportunities for both vendors and solution providers. […]
Tonight’s Bonfire Night will look different to what Britons have grown accustomed to. Public bonfires have been cancelled, meaning the night air will be less heavy with the aroma of burning wood and the trail […]
Last week Salesforce announced several updates to its Work.com platform. The platform itself is aimed at delivering a mix of different solutions and services to help organisations, their customers, and their employees go back to […]
A hot topic these days is digital customer experience, and in a market overflowing with customer touchpoints and choice, it is the right time to focus on it. So what is digital customer experience? It’s […]
It’s 2020, the year of the pandemic with heavy sprinkles of social unrest, political strife, and a whole lot of general uncertainty thrown into the mix. On top of that you might be one of […]
Customer Service agents will have even more tools at their disposal! Native voice channel support will be built on Azure Communications Services next year. Microsoft have said that this new feature will plug into the […]
Interviewing has always been a minefield, but interviewing during a pandemic is unheard of and novel. Since it appeared in Wuhan, China, the COVID-19 coronavirus outbreak has dominated headlines across the globe. In more recent […]