It’s 2020, the year of the pandemic with heavy sprinkles of social unrest, political strife, and a whole lot of general uncertainty thrown into the mix. On top of that you might be one of […]
Customer Service agents will have even more tools at their disposal! Native voice channel support will be built on Azure Communications Services next year. Microsoft have said that this new feature will plug into the […]
Interviewing has always been a minefield, but interviewing during a pandemic is unheard of and novel. Since it appeared in Wuhan, China, the COVID-19 coronavirus outbreak has dominated headlines across the globe. In more recent […]
Dynamics 365 Customer Service has just announced new abilities! While tools such Power Platform ones seem to be getting most of the attention it’s easy to overlook the fact that first party apps such as […]
It is high-time conservation bodies started adopting high-tech strategies in their battles to protect animals. While some have been slow to the uptake, a lot of groups have seen the potential for new monitoring tools. […]
Salesforce has cancelled its live Asia-Pacific World Tour event which was set to take place on the 4th of March in Sydney due to the recent coronavirus outbreak. It has instead replaced it with a livestream […]
Last week, digital minister Matt Warman, announced a new law that will force smart device manufacturers to adhere to a set of strict IoT cybersecurity requirements. “We want to make the UK the safest place […]
Brexit is almost upon us. With the clock ticking down the hours, we are now in the last few days of being part of the European Union. Formally leaving the EU on January 31, we’ll […]
All major CRM platforms have implemented AI as a central feature in their offerings in the last few years. Companies are now much better equipped to understand their customers thanks to AI-powered CRM. With actionable […]
Integrated customer data platforms are becoming more and more important in organisations as marketing and sales teams find it a struggle to take advantage of growing amounts of data from separate sources. Although they are […]