Microsoft News: 2022 Release Wave 1 plans for Dynamics 365 & Power Platform

The latest plans for boosting Dynamics 365 and Power Platform have been released with early access beginning on January 31. Microsoft published the 2022 release wave 1 plan documents that outline both preview and production-ready updates that partners and customers can expect Microsoft to deliver from April through to September 2022.

The new release wave plan for D365 now includes updates related to Microsoft industry cloud for financial services, non-profit, health care, as well as the Cloud for Sustainability.

The PDF format documents come in at 414 pages for D365 and 149 pages for Power Platform.

The new Dynamics 365 enhancement highlights include:

• New event triggers base don data changes in any of the D365 apps (Marketing)
• Data and AI use for the creation and delivery of marketing content (Marketing)
• Predictive scoring enhancements (Sales)
• Agent inbox view updates (Customer Service)
• New Customer Service admin centre app (Customer Service)
• Field Service productivity enhancements to the mobile app and schedule board
• Subscription billing in Finance reaches general availability
• Public preview of the reporting service and tax audit (Finance)
• New manufacturing scenarios and planning strategies in Planning Optimisation (Supply Chain Management)
• Further pre-built integrations for Intelligent Order Management
• Upgrades from Project Service Management will be enabled by Project Operations
• Directly integrated into e-commerce solutions is a new returns and exchange management service
• Project Ops integrated with Microsoft Project Desktop and other “leading services”
• Power Automate flows with improved triggering from BC pages
• New Store Commerce app streamlines POS deployment/servicing and improves performance (Commerce)
• Consent permissions/content preferences can become part of “real-time personalisation” in Customer Insights
• Deeper integration between Supply Chain Insights & Supply Chain Management

Teams integration becomes even more commonly found in Dynamics 365 apps:

• Collaborating on marketing content development via built-in Teams chat
• Sales team collaboration from the Sales app
• BC users can share data in Teams chat thanks to the “removal of license friction” and enhanced ability to display data within Teams
• Customer service agents can now integrate data, get AI-suggested contacts, and get AI-generated conversation summaries

Power Platform highlights in this new release wave include:

• Co-development capabilities in PowerApps
• Creation of measures using natural language (Power BI)
• Use of GPT-3 and PROSE AI models for development with natural language (Power Apps)
• Global search via Dataverse in Portals
• Power Virtual Agents integration with Portals
• Support for Dataverse data export in Delta Lake format
• Document automation capabilities in AI Builder that use semantic understanding

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