Salesforce Technical Support Engineer

I’m working with a global IT Service Provider leader that’s looking for a Salesforce Technical Support Engineer to join them. This is a role that will require SC Clearance and in which you’ll be using your knowledge of the Salesforce platform to support best-in-class functionality for customers.

Your day-to-day:

·       Troubleshooting integration incidents/providing bug fixes with Salesforce APIs, Apex, Visualforce and developer products.

·       Escalation point for the Salesforce Administrators (Level 2) team for technical issues

·       Representing the Managed Service team during high priority incidents

·       Managing customer expectations and experience in a way that results in high customer satisfaction

·       Resolving customer service issues and skilfully manage complex customer service problems

·       Defining/describing technical best practices

·       Providing out of hours cover for priority 1 incidents (rota based)

Your skills & experience:

·       Experience with Salesforce and its technologies

·       Salesforce.com Certified Administrator (ADM201 Certified)

·       Salesforce.com Certified Advanced Administrator (ADM211 Certified)

·       Salesforce.com Certified Developer (DEV401 Certified)

·       Advanced Salesforce configuration and administration skills

·       Solid understanding of Internet technologies: firewalls, web servers, web proxy servers

·       Lightning experience – LWC & Aura

·       Experience of report writing/dashboard creation on Salesforce platform

·       Apex

·       Integration- REST/SOAP/Bulk API

·       Modern Javascript

Does this sound like you? Apply now and I’ll be in touch to discuss the role in further detail.