Salesforce Business Analyst
My client in London need a Salesforce CRM Business Analyst and are recruiting now. You will help define/drive applications and solutions in order to support the company’s transformation by moving their processes into an integrated Salesforce ecosystem.
Responsibilities will include:
- Work with stakeholders to understand high-level business objectives and priorities
- Translate verbal requirements into functional specifications
- Understand desired user journeys and create detailed process maps
- Write user stories with acceptance criteria to meet requirements
- Work closely with development to ensure technical build suits client requirements
- Act as liaison during development to ensure they understand what is being built and decisions need to be made what the consequences of decisions will be
Key Skills Requirements
- Years of Salesforce business analysis experience
- Confident facilitator of workshops and stakeholder meetings
- Strong skill set around Salesforce configuration
- Strong written and verbal communication skills with non-technical users and technical teams
- Strong analytical thinking and problem-solving skills
- ADM201 certification, Sales or Service Cloud certification
- Experience working within an AGILE environment (Scrum)
Personal qualities
- A creative thinker and problem solver
- A keen eye for client experience, usability and Salesforce emerging trends
- Strong attention to detail
- Ability to multitask and prioritise since services may be required on different projects at the same time
- A self-motivated individual who can work well within a team-oriented environment as well as independently
Interested? Apply now and a consultant will be in touch to discuss the role in further detail.