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Dynamics Service Desk Analyst

Are you a Dynamics Service Desk Analyst looking to work for a fantastic Microsoft Partner alongside an elite team of certified D365 consultants? Would you like to work for a company that works with many well-known brands planning, customising, implementing and supporting bespoke D365 solutions? Well then this might be the role for you. While this is a home-based role, you’ll need to be on-site at their Kent-based offices once a week.


You’ll be part of the D365 Service Desk team which is tasked with meeting SLA’s while resolving cases. You’ll need to be an effective communicator in this role, have good problem-solving skills and at times develop solutions to meet customer needs. You’ll also need to upskill in all areas of the D365 platform.


Your day-to-day:

·       Monitor Dynamics support queues proactively

·       Maintain and develop client documentation to ensure all changes are recorded

·       Respond to customers within assigned SLAs

·       Provide stellar customer service

·       Make sure Dynamics is kept updated with any changes in case status/attributes

·       Make sure work carried out is of a support only nature/recorded as a change request

·       Follow relevant escalation procedures to ensure timely resolution of cases

About you:

·       You’ll have 2 years’ experience working in a customer facing environment

·       Have a background in providing high levels of customer service in the IT industry

·       Experience administering business applications

·       Microsoft Office end use skills

·       Have knowledge/exposure to D365 CE, including Customer Services, PSA, Field Service and Sales

·       Have an excellent phone manner

·       Strong multi-tasking abilities

·       Be able to remain calm under pressure


·       Flexible working

·       Holiday purchase scheme

·       Private Health Insurance

·       Paid Training

·       Refurbished office that has a coffee machine, TV, Xbox, and bar

·       Paid Social Events

·       Hot drink and fresh fruit

Does this sound like you? Apply now and I’ll be in touch to discuss the role in further detail.

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