D365 F&O Support Consultant

I am working with a Microsoft Partner in the Harrogate area that is looking to welcome a D365 F&O Support Consultant to their team. You’ll be joining a small team who works on projects globally, for renowned brands.

As a consultancy they believe that leveraging their passion for AX on projects for ambitious clients allows them to tap into the full potential of D365 F&O to deliver excellent results and they’re looking for someone who shares their ethos. This role offers the opportunity for hybrid working. 

Your day-to-day:

·       Monitoring, supporting and maintaining the D365 Applications support queue

·       Analysis to triage the assigned issues, and escalating as required

·       Ensuring that support issues are assigned, and resolutions are documented

·       Diagnosing and resolving D365 problems and providing information to educate the users of resolutions in a prompt and professional manner

·       Aligning response times with team SLA’s delivering a consistent high quality of service

·       Engaging with appropriate internal/external resources to resolve technical issues and keep users updated on progress towards resolution

Your skills & experience:

·       Experience supporting Dynamics AX and D365 F&O ERP

·       Strong working knowledge of MS D365 functional capabilities

·       Troubleshooting system issues remotely and face-to-face, to users across multiple global sites

·       Can be from a partner or end-user background

·       Experience/involvement in release/upgrade/implementation cycle

·       Excellent communication skills

Does this sound like you? Apply now and I’ll be in touch to discuss the role in further detail.