D365 CE Support Consultant

My client, a leading Microsoft partner is looking to welcome a D365 CE Support Consultant to their team for a 6 month contract to their team. This home-based contract is outside IR35.

Your main tasks will centre around resolving issues in a timely manner, to deliver bits of D365 CE customization within budget and timescales and help develop the support processes, systems and functions, among other things.

Your main responsibilities:

·         Presenting solutions to clients/assisting with implementation of solutions

·         Taking full ownership of assigned cases

·         Customising/configuring D365 CE

·         Gathering requirements via phone for small change requests

·         Delivering remote user training

·         Managing customer expectations

·         Monitoring the portal for new cases

·         Identifying new business opportunities

·         Making support processes as efficient as possible

·         Logging time against cases

Required Skills:

·         Knowledge of Microsoft D365 CE (including standard functionality, sales, marketing, customer service modules)

·         Able to understand problems, come up with solutions and implement changes

·         Able to build relationships with suppliers, partners, customers and prospective customers

·         Able to work part of a team

·         Able to recognize if a problem needs to be escalated

·         Knowledge of D365 CE usage (Browsers, Tablet, Outlook, Mobile Applications)

·         Knowledge of configuring Outlook CRM plugin

·         Knowledge of related technologies (SharePoint, Office365, PowerBI, SQL, Yammer)

If you’re interested in this role, then apply now and I will be in touch shortly to discuss the role in further detail.