CRM Support Consultant

I’m looking to speak with Support Consultants for a brand new role with one of my clients who are a thriving digital solution provider that partners with a wide range of businesses across the UK and internationally.

You’ll be joining a well-established team, within a business that values their employees just as much as their clients, and be given the opportunity to develop new and existing skills through training and career development pathways.

Your day-to-day:

• Provide assistance fielding support tickets on behalf of your team by reviewing, assessing, and allocating tasks received through the Service Desk.
• Be the first point of contact and delivering spectacular customer service to external customers
• Project support to Consultants and Developers as they deliver bespoke solutions using the product portfolio (Power Platform, SharePoint, and Microsoft Dynamics)
• Help as necessary with project delivery (design & customisation, project write-ups, data migration, etc.)

Your skills & experience:

• D365 and Power Platform knowledge (as end-user or support setting)
• Understanding of core Microsoft products
• Analytical and creative thinking skills
• Able to work independently and as part of a team
• Good understanding of web-based software and relational databases
• SharePoint knowledge (desirable)

Does this sound like you? Apply now and I’ll be in touch to discuss the role in further detail.