Account Manager

I’m working with a leading IT managed service provider that been around for two decades and they’re looking for an Account Manager to join their team. You’d be joining a fast-paced environment with a supportive and friendly culture. The company creates bespoke solutions using Microsoft Dynamics, Power Platforms, and SharePoint.

Your day-to-day:

·       Managing customer interactions and acting as a key focal point between the customer and delivery teams

·       Gaining an understanding of each customers business model, future system requirements and current system developments

·       Upselling and cross selling to existing customers

·       Developing strategies and an action plan for each client to drive activity, customer satisfaction, retention, and loyalty

·       Leading on the transition from Project Implementation to ongoing Managed Service

·       Striving to achieve targets, suggesting new initiatives to enhance results

·       Arranging and attending quarterly client meetings

·       Working with marketing to make sure that sales collateral remains fresh

Your skills & experience:

·       Experience engaging and developing client relationships

·       Fantastic interpersonal and communication skills

·       Pro-active and curious

·       Experience working within a professional services, SaaS, or tech consultancy environment

·       Track record of building strong customer relationships

·       Consultative approach towards understanding challenges, capturing requirements, and qualification of fit

·       Excellent documentation skills

·       Attention to detail, quality, and accuracy

Does this sound like you? Apply now and I’ll be in touch to discuss the role in further detail.