1st Line Support Engineer

I’m working with a thriving fully managed secure ICT services organisation that specialises in the Defence and Security industry and they’re looking for a 1st Line Support Engineer to join their service operations team.

As the successful candidate you’ll be a key member of the technical support team supporting both internal and external customers, as well as ITIL processes to help drive forward the service desk team. You’ll be joining a company that is passionate about providing the highest standard of service to their customers, as well as nurturing their employees and creating a great work environment.

Your day-to-day:

·       Providing initial point of contact for customers

·       Managing incoming incidents and requests from the customer portal

·       Escalating incidents to the appropriate resolver group

·       Developing strong customer relationships through direct communication to achieve highest levels of customer satisfaction

·       Logging and managing all incidents via the service management tool ensuring case detail is accurate with full resolution detail

·       Completing regular tasks in line with Service Desk procedures

Your skills & experience:

·       Windows 10 and 11 (ideally)

·       Dell & Lenovo Laptops

·       Office 365 suite

·       SharePoint

·       Anti-Virus

·       Experience of working with Intune

·       Unified Communications i.e. Skype for Business, Teams & Teleconferencing

·       Active Directory

·       Windows Server 2012 R2, 2016 to 2019

·       VMware

If this sounds like you apply now and I’ll be in touch to discuss the role in further detail.