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Salesforce’s Work.com: From Survive to Thrive

Last week Salesforce announced several updates to its Work.com platform. The platform itself is aimed at delivering a mix of different solutions and services to help organisations, their customers, and their employees go back to […]

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Digital Customer Experience: Five Trends for Your Business to Consider

A hot topic these days is digital customer experience, and in a market overflowing with customer touchpoints and choice, it is the right time to focus on it. So what is digital customer experience? It’s […]

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7 Tips To Make Working From Home Better

It’s 2020, the year of the pandemic with heavy sprinkles of social unrest, political strife, and a whole lot of general uncertainty thrown into the mix. On top of that you might be one of […]

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Voice channel added to MS D365 Customer Service

Customer Service agents will have even more tools at their disposal! Native voice channel support will be built on Azure Communications Services next year. Microsoft have said that this new feature will plug into the […]

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Interviewing During A Pandemic

Interviewing has always been a minefield, but interviewing during a pandemic is unheard of and novel. Since it appeared in Wuhan, China, the COVID-19 coronavirus outbreak has dominated headlines across the globe. In more recent […]

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Microsoft Dynamics 365 Customer Service Advances Ability with New Bots and IoT

Dynamics 365 Customer Service has just announced new abilities! While tools such Power Platform ones seem to be getting most of the attention it’s easy to overlook the fact that first party apps such as […]

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Tech and Wildlife: How It’s Bolstering Conservation

It is high-time conservation bodies started adopting high-tech strategies in their battles to protect animals. While some have been slow to the uptake, a lot of groups have seen the potential for new monitoring tools. […]

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Salesforce Sydney 2020 Moves Online Due To Coronavirus Fears

Salesforce has cancelled its live Asia-Pacific World Tour event which was set to take place on the 4th of March in Sydney due to the recent coronavirus outbreak. It has instead replaced it with a livestream […]

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Changing The World: 10 of The Most Famous Women in Technology

Today marks the International Day of Women and Girls in Science. All throughout history it is safe to say that men have made their mark in STEM areas. However women have contributed to a lot […]

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UK Government Tightens Law Around IoT Cybersecurity

Last week, digital minister Matt Warman, announced a new law that will force smart device manufacturers to adhere to a set of strict IoT cybersecurity requirements. “We want to make the UK the safest place […]

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