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Senior Support Developer

Are you a Senior Support Developer looking for a new home based challenge? Would you like to work for a leading Microsoft Gold Partner in a role that provides hands-on Application Support and Managed Services to clients.

 

This would be the ideal role for you if you’re a C# .Net Developer with experience of Dynamics 365 and you’re looking for a challenge that combines technical development with remote customer support.

 

Your day-to-day:

·         Develop fixes to client issues, and deploy fixed solutions to the client’s environments

·         Investigate and reply to tickets escalated to you

·         Liaise with project delivery teams to understand the possible reasons for any system issues

·         Respond to client tickets in order to keep them informed as to the status of their support enquiry

·         Act as mentor/escalation point for those team members with less experience

·         Attend occasional client site visits for onsite support/service review

·         Participate in the on-call rota (4-week cycle) for out of hours critical support

 

Your skills & experience:

·         Development skills using C# .Net, JavaScript, Powershell

·         Experience resolving third-line support issues

·         Knowledge of, or willing to learn technologies such as Dynamics 365, Microsoft 365, Azure, SQL, SSRS, SSIS for customer support purposes

·         Passionate about delivery excellent customer service

·         Excellent approach to teamwork

·         Able to analyse and solve complex client issues

 

If this sounds like you, then apply now and a consultant will be in touch to discuss the role in further detail.

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