CRM Support Manager
Our client, a leading Microsoft partner is looking to welcome a CRM Support Manager to their team. The role is ideal for someone who is passionate about providing stellar customer service, adept at leading a team and is knowledgeable within CRM.
The main purpose of the role is to mentor and lead the team of CRM Support consultants, resolve issues in a timely manner, to deliver bits of CRM customization within budget and timescales and help develop the support processes, systems and functions, among other things.
Your main responsibilities:
- Leading a team of CRM Support Consultants
- Presenting solutions to clients/assisting with implementation of solutions
- Taking full ownership of assigned cases
- Customising/configuring CRM
- Gathering requirements via phone for small change requests
- Delivering remote user training
- Managing customer expectations
- Monitoring the portal for new cases
- Identifying new business opportunities
- Making support processes as efficient as possible
- Logging time against cases
Required Skills:
- Experience leading a team
- Knowledge of Microsoft Dynamics CRM (including standard functionality, sales, marketing, customer service modules)
- Able to understand problems, come up with solutions and implement changes
- Able to build relationships with suppliers, partners, customers and prospective customers
- Able to work part of a team
- Able to recognize if a problem needs to be escalated
- Knowledge of CRM usage (Browsers, Tablet, Outlook, Mobile Applications)
- Knowledge of configuring Outlook CRM plugin
- Knowledge of related technologies (SharePoint, Office365, PowerBI, SQL, Yammer)
If you’re interested in this role, then apply now and a consultant will be in touch shortly to discuss the role in further detail.